Support
Support and Status
Use this page to find the right support path for MotionLab account, billing, generation, and business questions. For specific cases, contact support with your account email and relevant details.
Billing support
Questions about purchases, credit packs, receipts, or refund reviews.
Generation issues
Help with failed generations, missing outputs, unexpected results, or workflow problems.
Account issues
Help with sign-in, profile, privacy, library, or account access questions.
Business and enterprise
Planning for teams, visual departments, agencies, studios, and event workflows.
Service updates
If there is an active incident, degraded generation performance, or a known service issue, MotionLab may communicate updates through support channels or the website. We do not promise a specific monitoring or response window on this page.