Credit & Refund Policy

1. Credits and Generation Costs

MotionLab may use credits or usage-based balances for generation, editing, rendering, and other paid features. Credits are deducted when a job starts, not only when a final output is delivered. The credit cost depends on the selected tool, model, duration, resolution, quality settings, provider, or other generation configurations.

2. Technical Failures

If a generation fails because of a technical issue on MotionLab's side, a provider failure, queue failure, infrastructure failure, or another system error, MotionLab may automatically or manually return the credits used for that failed job.

A credit refund means credits are returned to your MotionLab account. It does not automatically mean a cash/payment refund.

3. No Refund for Creative Dissatisfaction

AI generation is probabilistic and creative results can vary. Used credits are generally not refundable because:

4. Policy Blocks and Prohibited Content

If a job is blocked, rejected, removed, or flagged because it violates our Terms of Service or Acceptable Use Policy, credits will not be refunded.

5. User Mistakes

Credits are generally not refundable for user mistakes, including accidental submissions, duplicate generations, wrong model selection, wrong aspect ratios, wrong durations, wrong prompts, or changing your mind after starting a job.

6. Delays

Generation time can vary based on queue load, model provider performance, GPU availability, and system conditions. A delay does not automatically qualify for a refund unless the job ultimately fails or MotionLab determines that a refund is appropriate.

7. Payment Refunds

Payment refunds are separate from credit refunds. If you purchased credits, a subscription, or another paid feature through a third-party payment provider or merchant of record (LemonSqueezy), payment refunds may be subject to that provider's terms and processing rules.

8. Duplicate Charges and Billing Errors

If you believe you were charged incorrectly, contact us with your account email, transaction date, amount, order/invoice ID, and description. If we confirm a billing error, we will correct the charge, issue credits, or issue a refund.

9. Chargebacks and Abuse

If you file a chargeback without contacting support first, MotionLab may suspend your account during review. Fraudulent or abusive chargebacks may result in account termination and loss of access. MotionLab may deny refunds or suspend accounts for refund abuse, repeated violations, payment fraud, or credit exploitation.

10. Subscriptions

Some MotionLab features (such as Motion Studio) may include free daily usage limits and, where offered, an optional paid subscription. Subscriptions are billed through our merchant of record (LemonSqueezy) and renew automatically until canceled. Canceling stops future renewals; access continues until the end of the paid period. Unless required by law, partial billing periods are not refunded.

Reaching a free or fair-use daily limit is not a refund event. Subscriptions and generation credits are separate: canceling a subscription does not affect your credit balance, and credit refunds do not affect subscription billing. Outputs you already exported to your account remain available regardless of subscription status.

11. Changes

MotionLab may update this Refund Policy from time to time. The version in effect at the time of your purchase or generation will apply.